SUPPORT

TERMS & CONDITIONS
WARRANTY
F.A.Q.
SHIPPING
RETURNS
PRIVACY POLICY
CONTACT US
BUSINESS INQUIRIES
  • TERMS & CONDITIONS

    INTRODUCTION
    Welcome to North & Pine! If you continue to use and browse this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website and our brand. If you disagree with any part of these terms and conditions, we advise you not to use our website. The following terms North & PineNorth and Pine, Gillbo Group, Gillbo Group AB, us and we refers to the owner(s) of this website and brand. North & Pine as a part of Gillbo Group AB with the company registration number 556992-3401. North & Pine is a brand started, run and owned by Gillbo Group AB. All terms and conditions stated on this website are approved by Gillbo Group AB.

    SHOP
    To make a purchase on www.northandpine.com, www.northandpine.se or any of its sub-domains, you must at least be 18 years or have the permission of a legal guardian/parent(s). We reserve the right to cancel orders from persons who admitted false personal or/and payment information and/or have poor credit. Facts and prices are given with reservation for typos and any improperly defined technical specifications. All prices on this website include 25% VAT and our organisation number/company registration number is 556992-3401. We also reserve the right not to carry out an order, for example if the item is out of stock or due to technical problems. We reserve the right to cancel an order if fraud is suspected. All goods remains the property of North & Pine until a full payment reaches us.

    PRICE
    North & Pine holds a Swedish F-TAX form through Gillbo Group AB with the organisation number is 556992-3401. All our prices are including 25% VAT, our VAT number is SE 556992-3401. If VAT is altered, we reserve the right to adjust our prices accordingly. Rates may vary from day to day, the price quoted on the website may vary with what is billed. We recommend that you choose your currency if available, we offer the most common currencies based on where our visitors and costumers are located. Note that prices may vary a bit depending on what currency you choose. VAT is included for orders within EU. VAT is not included for other orders outside of EU. Note that outside of EU you, as a costumer, might have to pay custom cost. This cost is up to you as a costumer to pay and North & Pine is not billable for this extra cost.

    BROKEN AT DELIVERY
    Should you receive a defect/broken or wrongly supplied product, contact customer service, info@northandpine.com, for the fastest possible service. This has to be done within a reasonable time frame. If you as the customer have been prevented to examine the goods on delivery please do so as soon as possible. We will take care of your complaint and get back with return instructions. When selling to consumers (private person(s)) valid under the consumer sales to North & Pine, upon purchase, by consumers to remedy the defect or deliver substitute goods if it can be done without unreasonable cost or inconvenience to North & Pine. Our website www.northtandpine.com and its sub-domains always have the right, at its own expense, to rectify the error, eg by repair, or replace one with a flawless be of similar quality and appearance.

    CONFIRMATION
    Once we receive your order we will send you a confirmation e-mail with your order information. It is good if you save this confirmation for keeping handy if you need to contact our customer service, info@northandpine.com.

    COLLECTION
    North & Pine reserves the right to change the range and have the right to remove items from the range before a purchase has gone through. We reserve the right for any final sale of goods in the range. North & Pine is responsible for any typographical errors in the texts of this website and its sub-domains. We give no guarantee that all pictures accurately reflect the true appearance to 100%.

    FORECE MAJURE
    North & Pine is exempt from penalty for failure to perform any obligation under this agreement if such failure is due to release factor as described below and the circumstance prevents, hinders or delays the performance. As the liberating factor to be considered including government action or omission, new or amended legislation, conflict, embargo, fire, flood, sabotage, accident, major or other type of natural disaster. The force majeure includes administrative decisions that affect the market negatively and products, such as restrictions indication, warnings, bans, etc., abnormal decline in the market and the company is exposed to criminal activity that affects the business.

  • INTERNATIONAL WARRANTY

    THE WARRANTY
    All products sold in our web-shop have a one-year guarantee from the date of purchase under the following conditions. Our international warranty covers any manufacturing or material defects. We guarantee that the products you ordered are free from manufacturing defects for a year from the date the product was delivered. This warranty does not apply to failures occurring during or after the altercation of the functionality and appearance. It also does not apply when external damage to the product. For service, contact our customer service by sending an e-mail to info@northandpine.com. Please note that the manufacturer has up to three attempts to repair the product before we are required to replace it.

    INVALID VARRANTY
    Note that your warranty is not valid in the following cases,
    – Damages, and/or malfunctioning of the bracelet after the terms of warranty
    – Damage and/or failure caused by improper use or carelessness
    – Damage and/or failure caused by modifications or unjustifiable repair
    – Damages and/or malfunction, caused by unauthorised persons or its representatives
    – Damages to beads or string caused by daily use
    – Postage, insurance and other non-repair expenses are excluded from warranty

  • F.A.Q.

    PLACING AN ORDER

    WHAT ARE THE SHIPPING RATES?

    We offer free world-wide shipping. No minimun order quantity required.

    WHAT PAYMENT METHODS ARE AVAILABLE?

    We currently offer payment via PayPal.

    WHERE CAN I ENTER MY DISCOUNT CODE?

    Your discount code can be added to your cart. The discount will immediately be discounted from the total sum when applying the coupon. Please observe that you can only use one discount code per order and invalid discount codes will not work. If you have a code that does not work but should work you should contact our costumer service, info@northandpine.com, and we will help you in the best possible way!

    MY COUNTRY IS NOT ON THE LIST, WHAT DO I DO?

    If your country is not on the list of available countries for shipping please contact our costumer service at info@northandpine.com and we will help guide you as best as we can!

    CAN I PLACE AND ORDER EVEN THOUGH I AM NOT FROM SWEDEN?

    Yes, we offer free word wide shipping. For more information such as shipping costs and delivery time read in our Support or our customer service info@northandpine.com.

    MY ORDER

    HOW LONG DOES THE SHIPPING TAKE?

    Delivery time varies depending on where you live. But this might give you a better picture:
    Within Sweden: 2-4 Days
    Within Scandinavia: 4-6 Days
    Within Europe: 7-14 Days
    Outside Europe: 14-21
    Go to Shipping in Support for further information or if you have questions about delivery please contact our customer service at info@northandpine.com.

    IF I BOUGHT A BRACELET FROM A RETAILER DOES THE SAME WARRANTY APPLY ?

    Yes, we leave the same warranty to our retailers as we do on our online store. We have a close contact with all of our retailers so if you have any questions about your watch, order or warranty feel free to contact either the retailer or our costumer service, info@northandpine.com, and we will do our best to answer your questions.

    MY ORDER

    WHY SHOULD I JOIN THE NORTH&PINE NEWSLETTER?

    We strongly recommend that you sign up your e-mail to become part of our family. We only send out valuable information like campaigns, products launches and news regarding our website and brand. If you sign up and regret doing so you can of course cancel your subscription either via a newsletter or e-mail us at info@northandpine.com and we will remove you.

    HOW DO I JOIN THE NORTH&PINE NEWSLETTER?

    The easiest way to sign up on our newsletter is to scroll down on the home page, there you will find a box in the bottom right corner, write your e-mail then press enter. It is as simple as that. If it is to hard to find the box you can always e-mail info@northandpine.com saying that you want to sign up to our newsletter. If it is your first visit to our website a tab pops up asking if you want to sign up.

    THE BRACELETS

    WHAT IS 925 STERLING SILVER?

    925 Sterling silver is a common material used on high-end jewelry. It is made out of 75% pure silver.

    WHAT IS 18K ROSÉ GOLD?

    18k gold is a pretty common material used on high-end jewelry. We prefer the rosé gold finish and made the color to our standards. It is made out of 75% pure gold.

    HOW LONG WARRANTY DO YOU LEAVE NORTH&PINE PRODUCTS?

    North & Pine offers a 12 month international warranty (one year), this is true to the watch function. For more exact info read under our Warranty information.

    CAN I CUSTOMIZE A BRACELET?

    Since we assemble all bracelets by hand we can offer the opportunity for a custom made bracelet. Contact us at info@northandpine.com and we will se what we can do!

    HOW BIG ARE THE BEADS?

    Each bead is made out of natural stone with a unique pattern, color and size. The standard size for all our beads is 6mm.

    WHAT CORD IS USED?

    When we assemble the bracelets by hand in Sweden we use a 0,5mm thick elastic nylon cord that we twin for a dual layers for extra durability and strenght. The color of the cord matches the beads.

    PRICES AND DELIVERY

    DOES ALL PRICES INCLUDE VAT?

    All prices on our website and its sub-domains include Swedish VAT (25% added). The VAT is equivalent to 20% of the price. VAT is included for orders within EU. VAT is not included for other orders outside of EU.

    FROM WHERE ARE THE ITEMS SHIPPED?

    North & Pine is a independent Swedish brand, located in Stockholm, all our products are shipped from Sweden.

    IN WHICH CURRENCY ARE THE PRICES LISTED?

    The currency is at this moment automatically put in Swedish Kronor. Although you can easy change the currency on either the watch page or product page. We offer payment in:
    – Swedish Kronor (kr)
    – US Dollar ($)
    – Euro (€)
    – Pound sterling (£).

    WEBSITE

    I FOUND A TYPO ON YOUR WEBSITE, WHAT SHOULD I DO?

    Misspelling is a human error that easily can occur. If you have found any typos, errors or similar things effecting your shopping experience in a bad way please write an e-mail with what it is wrong to info@northandpine.com so our team will fix the problem as fast as possible. You might even be rewarded!

    WHAT SIZE ARE THE BRACELET ON THE PRODUCT PAGE PICTURES?

    The bracelet we use on our product photos are in the size Large (L).

    WHAT ARE YOUR DOMAINS AND SO CALLED SUB-DOMAINS?

    North & Pine own several web-domains, and the ones connected to our brand, company and this website are, www.northtandpine.com and www.northandpine.se. Our main company domains are www.gillbogroup.com and www.gillbogroup.se.

    OTHERS

    ARE YOU LOOKING FOR NEW RETAILERS?

    We are always looking for new ways to expand our brand and guide more people north. Although we have high demands when it comes to retailers. Contact us at info@northandpine.com and we may discuss it further.

    CAN I GET SPONSORED BY NORTH&PINE?

    We are always open to new collaborations and sponsorship. So if you have a popular social profile as a person or brand, please contact us at info@northandpine.com.

  • SHIPPING

    METHOD AND COST
    To make a purchase as smooth and as fast as possible we offer all costumers free world-wide shipping on all our products, no minimum order quantity needed. We ship all products in a bubble wrapped envelope via Posten or/and PostNord.

    DELIVERY TIME
    Within Sweden: 1-5 Days
    Within Scandinavia: 3-7 Days
    Within Europe: 5-13 Days
    Outside Europe: 9-21 Days

    Please note that the delivery time can vary, due to external factors we cannot influence like weather issues or/and customs. Although we always ship out your order as fast as possible with all the information and forms needed to make it go through custom rapidly. For some destinations we cannot always guarantee these time frames. For more specific shipping information, please contact info@northandpine.com

    CHANGE OF ADDRESS
    Once an order confirmation has been received, the customer has 12 hours (within the cut off time) to contact info@northandpine.com to request a change of address. If past this time, we are not always able to get this changed and the item(s) will then be sent to the original address.

  • RETURNS

    TIME PERIOD
    As a customer you have the right to cancel a purchase within 14 days from the date you received the product. Although this time period might be extended during certain circumstances, contact us at info@northandpine.com for further information. Always contact our customer service before you return any product(s). In order to more quickly handle your case please provide the order number when contacting us.

    REQUIREMENTS
    For the return to be approved, the returned item(s) have to be substantially unaltered. The item should be packaged well, along with all possible accessories. Damage in transit due to inadequate packaging will be charged to your account. Put no address labels directly on their packaging without protecting the original packaging. You must pay for return postage unless the return is about a broken product(s) then we will repay the cost (note that you have to include the receipt in the package for a full refund). Returns cannot be made as cash on delivery.

    Please email info@northandpine.com and we will guide you through the steps to return your item(s) as smoothly as possible.

    OUR ADDRESS
    All orders should be returned to the address below,

    Gillbo Group AB (North & Pine)
    Att: (Your order number, for example #1234)
    Sollentunavägen 144B
    SE – 191 48, Sollentuna (Sweden)

  • PRIVACY POLICY

    DISCLAIMER
    North & Pine collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions. Our website, www.northandpine.com, and its sub-domains, may contain links to other websites and/or application such as Facebook, Twitter and Instagram. This Privacy Policy applies only to our website and our sub-domains.

    COOKIES
    As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. You as a users have the option to cookies through your browsers. If you choose to disable your cookies, note that your user experience may be limited.

    INFORMATION
    When you place an order and/or submit your information, our website collects your personal information such as your name, e-mail address and shipping address. North & Pine will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the website so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations. We understand and recognize that we must maintain and use customer information responsibly.

    AMENDMENTS
    North & Pine reserves the right, at any time, to make amendments to this Privacy Policy to the extent necessary to remedy disturbances or to comply with new legislative or technical requirements. Any amendments to this Privacy Policy will be posted on the website.

    MODIFICATION OF OUR POLICY
    It is at our sole discretion that North & Pine may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made and feel free to contact us if you have any concerns or questions.

    SUB-DOMAINS
    North & Pine owns several domains connected to our online store. These currently are: www.northandpine.se and www.northandpine.com. North & Pine is part of Gillbo Group AB, www.gillbogroup.com. 

  • CONTACT US

    SAY HELLO
    We love to help whoever has something to ask us, costumer or not, just ask whatever questions you might have. We promise you an answer within 48 hours! But by reading our F.A.Q. before getting in touch with us you might find the answer to your question faster. We are reachable at info@northandpine.com or through the contact form below.





  • BUSINESS INQUIRIES

    NEW FRIENDS
    We are always looking for ways to expand, evolve and guide people north. If you are or represent a fashion blogger who wants to market us, a store that wants to become a retailer, a fashion brand that wants to start a collaboration, a marketing company that think you can increase our sales or have any other idea or/and suggestion that might help up grow please do not hesitate to contact us!

    WHO AND HOW
    You can always contact us at info@northandpine.com and we will guide you from there.

    OUR PROMISE
    We promise you and answer within 48 hours, no matter good or bad, big or small. Although unfortunately sometimes e-mails disappears due to different reasons, such as going directly to the spam inbox, so if we have not answered your questions within a few days just send us another one!

© 2015 NORTH & PINE | A PART OF GILLBO GROUP AB

© 2015 NORTH & PINE | A PART OF GILLBO GROUP AB